Skills & Competencies for IT Vendor Management Analyst II
IT Vendor Management Analyst II job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for IT Vendor Management Analyst II
Responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations.
JOB RESPONSIBILITIES for IT Vendor Management Analyst II
Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues.
IT Vendor Management Analyst II SALARY RANGE
BASE 50%
$81,565
TOTAL 50%
$84,524
Job Level
P02
Job Code
IT10000395
Education/Degree
Bachelor's Degree
Reports To
Manager
IT Vendor Management Analyst II Skills and Competencies List
10 general skills or competencies (Job family competencies) for IT Vendor Management Analyst II
1
Job Family Competencies –
Information Technology Infrastructure Library (ITIL)
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the ITIL principles in providing effective helpdesk support.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Conducts post-event analysis using the ITIL problem management process to prevent further occurrences.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Makes platform decisions to align with ITIL best practices and governance.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Delivers structured operations to perform in accordance with ITIL concepts and best practices.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Conceptualizes the configuration management processes to meet ITIL’s objectives.
See 4 More Skill Behaviors
2
Job Family Competencies –
IT Operations
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains functions and responsibilities of IT operations in an organization.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Compiles feedback and data for regular performance reports in IT operations.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Contributes to the maintenance and installation work in IT operations.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Improves the overall effectiveness of the IT operations team to monitor performance metrics.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Conceptualizes and implements affirmative action plans to enhance IT operation functions.
See 4 More Skill Behaviors
3
IT Vendor Management Analyst II
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Vendor Management Analyst II
Proficiency Level - 4
5
Competency for -
IT Vendor Management Analyst II
Proficiency Level - 5
7 soft skills or competencies (core competencies) for IT Vendor Management Analyst II
1
Core Competencies –
Risk Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Illustrates the necessity and benefits of active risk management.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Compiles and maintains risk management documents to reflect the latest policies.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements latest policies, procedures, and initiatives to manage risks.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Develops risk identification and quantification approaches to guide the risk management practices.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs and develops organizational risk management strategy to align with organizational strategy.
See 4 More Skill Behaviors
2
Core Competencies –
Attention to Detail
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Processes large quantities of detailed information with high levels of accuracy.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
See 4 More Skill Behaviors
3
IT Vendor Management Analyst II
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Vendor Management Analyst II
Proficiency Level - 4
5
Competency for -
IT Vendor Management Analyst II
Proficiency Level - 5
Summary of IT Vendor Management Analyst II skills and competencies
There are 0 hard skills for IT Vendor Management Analyst II.
10 general skills for IT Vendor Management Analyst II, Information Technology Infrastructure Library (ITIL), IT Operations, Software as a Service (SaaS), etc.
7 soft skills for IT Vendor Management Analyst II, Risk Management, Attention to Detail, Time Management, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Vendor Management Analyst II, he or she needs to be proficient in Risk Management, be proficient in Attention to Detail, and be proficient in Time Management.
10 general skills for IT Vendor Management Analyst II, Information Technology Infrastructure Library (ITIL), IT Operations, Software as a Service (SaaS), etc.
7 soft skills for IT Vendor Management Analyst II, Risk Management, Attention to Detail, Time Management, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Vendor Management Analyst II, he or she needs to be proficient in Risk Management, be proficient in Attention to Detail, and be proficient in Time Management.
It's Easy to Get Started
Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.